LINKS TO NON-MONSOON DESERT TREASURES AND TRAVEL WEBSITES

Our website and communications may provide links to third-party websites for your convenience and information. If you access these links, you will leave our website and be subject to the privacy practices of the relevant third party.

Monsoon Desert Treasures and Travel does not control third-party websites or their privacy practices, which may differ from ours. We do not endorse or make representations about third-party websites and are not responsible for their content or privacy practices.

Personal information you provide directly to unrelated third parties is generally governed by their own privacy policies. We encourage you to review the privacy policy of any third-party website or service before submitting your personal information.

Some third-party service providers may share information with us where necessary to assist with bookings or provide travel services. Any such sharing is subject to the relevant arrangements and applicable privacy requirements.

TYPES OF INFORMATION WE COLLECT

This Privacy Policy covers personal information, non-personal information and aggregated information that may be collected in connection with our business, website and travel services.

PERSONAL INFORMATION

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may collect personal information to understand your travel needs, respond to enquiries, manage bookings and provide travel services. Depending on your interactions with us, this information may include:

• Your name, address, email address and telephone number.

• Date of birth, nationality and passport details where required for travel arrangements.

• Emergency contact information.

• Tour booking details, travel preferences and accommodation requirements.

• Relevant dietary, accessibility or health information you choose to provide.

• Payment and transaction information.

• Correspondence, feedback and other information you provide to us.

• Photographs or videos, where applicable and where the necessary consent or other lawful basis exists.

We collect information that is reasonably necessary for our business activities or otherwise permitted by law.

We do not sell, rent or lease your personal information to third parties.

NON-PERSONAL INFORMATION

When you visit our website, certain non-personal or technical information may be collected, depending on the website features and technologies in use. This may include browser type, device information, pages visited and general website usage information.

This information may be used in aggregated form to understand website performance, improve usability and enhance the information and services we provide.

Our website may use cookies or similar technologies for functionality or website analytics. You may be able to manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

HOW WE USE YOUR INFORMATION

Monsoon Desert Treasures and Travel uses personal information to provide and improve our travel services and communicate with you. Specifically, we may use your information to:

• Respond to enquiries and provide information about our tours.

• Process and administer bookings and payments.

• Arrange accommodation, transport, local guides, activities and other travel services.

• Communicate with you before, during and after your tour.

• Provide relevant assistance and support during travel.

• Share necessary information with suppliers to fulfil your booking.

• Respond to emergencies or travel-related issues.

• Meet legal, accounting, insurance and record-keeping obligations.

• Improve our services and understand customer feedback.

• Send updates, newsletters and promotional information where permitted by law.

We may receive information through different channels, including our website, email, telephone, social media, booking forms and other communications.

WE TRAVEL BOOKING PLATFORM

Monsoon Desert Treasures and Travel uses WeTravel as an online platform for tour bookings and related payment transactions.

When you enquire about or book a tour through WeTravel, you may provide personal information through its platform. WeTravel processes information in accordance with its own privacy policy and the terms applicable to its services.

We may access relevant booking information through WeTravel to administer your reservation, communicate with you, arrange travel services and provide your tour.

WeTravel may also process or store information through its own systems and service providers. We encourage you to review WeTravel's privacy policy for details of its privacy practices.

WHO WE SHARE YOUR INFORMATION WITH

Monsoon Desert Treasures and Travel does not sell, rent or lease your personal information to others.

We may share relevant personal information with third-party suppliers and service providers where reasonably necessary to provide our tours and related services. These may include:

• WeTravel and other booking, payment or technology providers.

• Hotels, guesthouses and other accommodation providers.

• Local tour operators, guides, drivers and transport providers in India.

• Airlines, activity providers and other travel service providers.

• Travel insurers or insurance representatives, where relevant.

• Professional advisers, including accountants, lawyers and insurers.

• Government authorities, emergency services or other organisations where required or authorised by law.

We aim to disclose only the information reasonably necessary for the relevant purpose. We take reasonable steps to use reputable service providers and to protect personal information in accordance with applicable legal requirements.

Because our tours operate in India, some information may need to be disclosed to suppliers located in India. Information may also be processed or stored overseas by WeTravel or other service providers, depending on their systems and arrangements. Privacy protections may differ between countries.

We will handle overseas disclosures in accordance with applicable Australian privacy requirements where they apply.

We may also disclose personal information where you have consented to the disclosure or where disclosure is required or authorised by law.

If our business is sold, restructured or transferred to another entity, personal information may need to be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

ACCESS TO AND ACCURACY OF YOUR INFORMATION

Monsoon Desert Treasures and Travel takes reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, subject to applicable law.

To protect your privacy and security, we may need to verify your identity before providing access or making changes.

If your information is held through WeTravel, we may need to work with the platform or direct you to its relevant process to address your request.

To request access, correction or, where appropriate, deletion of your information, please contact us at jessica@monsoondesert.com.au. We will respond within the timeframe required by applicable law.

There may be circumstances in which we are legally permitted to refuse access or correction. If this occurs, we will explain the reason where required.

KEEPING YOUR INFORMATION SECURE

Monsoon Desert Treasures and Travel takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Safeguards may include secure electronic storage, password protection, access restrictions and appropriate handling of physical records.

Some information may be stored or processed through WeTravel and other third-party service providers. The security measures and data-handling practices applicable to information held by those providers are also subject to their respective policies and arrangements.

No method of electronic transmission or storage can be guaranteed to be completely secure. We will take reasonable steps to protect the information within our control and respond to eligible data breaches in accordance with applicable legal requirements.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by law. When information is no longer required, we will take reasonable steps to securely destroy it or permanently de-identify it, unless we are required or permitted by law to retain it.

DIRECT MARKETING

We may use your contact details to send information about upcoming tours, travel experiences, news and other offerings from Monsoon Desert Treasures and Travel where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe facility provided, where available, or by contacting us at jessica@monsoondesert.com.au.

We may continue to send essential communications relating to an existing booking, payments, travel arrangements or safety matters.

PHOTOGRAPHS AND MEDIA

Photographs and videos may be taken during our tours to document the travel experience.

We will respect your preferences regarding the use of identifiable images for promotional and marketing purposes and will seek consent where required. Consent to promotional photography is voluntary and is not a condition of participating in a tour.

Where you have consented to promotional use, images may appear on our website, social media accounts, brochures, newsletters and other business materials.

You may withdraw your consent for future use by contacting us in writing. We will take reasonable steps to stop future use of identifiable images in material under our control. However, it may not be possible to retrieve printed material already distributed or content shared by third parties.

Please refer to our separate Photo and Media Consent Form for further details.

PRIVACY COMPLAINTS AND ENQUIRIES

If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact us using the details below.

We will consider your complaint and respond within a reasonable period and any applicable legal timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner, subject to its requirements.

Further information is available at www.oaic.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, privacy practices or legal obligations.

Any updates will be published on our website, and the revision date will be updated so you can see when the policy was last amended.

CONTACT US

If you have questions or requests concerning this Privacy Policy or the personal information we hold, please contact:

Monsoon Desert Treasures and Travel

19 Harrison Street
Belmont North NSW 2280
Australia

Email: jessica@monsoondesert.com.au
Phone: +61 401 933 085

Website: www.monsoondesert.com.au

Last updated: 27 October 2026

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